Privacy Policy

Handyman Can Help respects your privacy. This Privacy Policy explains how Handyman Can Help ("Handyman Can Help," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit www.handymancanhelp.com, submit a service request, request an estimate, communicate with us by phone, text, email, social media, or other electronic means, or otherwise interact with our handyman, repair, maintenance, installation, moving, cleanout, and related property services.

This Privacy Policy is separate from our Terms & Conditions. The Terms & Conditions govern website use, service requests, estimates, scheduling, payment, and performance of services.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through our website, online request forms, customer communications, scheduling and customer-management systems, payment-related processes, service visits, and other interactions with Handyman Can Help. It does not apply to websites, platforms, or services operated by third parties that have their own privacy policies.

2. Information We Collect

Information You Provide to Us

• Contact information, such as your name, email address, telephone number, and service address.
• Project and property information, such as descriptions of requested work, measurements, access information, and property details.
• Photographs, videos, or other files you submit to help us evaluate, estimate, document, or perform requested services.
• Scheduling information, appointment preferences, availability, and communications about estimates, jobs, invoices, follow-up, or customer service.
• Transaction information, such as estimates, approvals, invoices, payment status, refunds, and records of services purchased. Payment card information may be processed by a third-party payment processor rather than stored directly by us.
• Communications you send to us through forms, email, text message, social media, phone calls, or other channels.
• Marketing preferences, including whether you want to receive optional promotional communications.

Information Collected Automatically

• Internet Protocol (IP) address and general device or browser information.
• Pages viewed, links clicked, referring pages, dates and times of visits, and similar website-usage information.
• Cookie, analytics, and similar technology data used to operate, understand, protect, and improve our website.

Phone, Text, and Electronic Communications

When you contact us by phone, text, email, or another electronic method, we may retain the content and related records of those communications. Telephone calls may be monitored or recorded where permitted by law and where any legally required notice or consent has been provided.

Job-Site Photos and Project Documentation

We may photograph or video work areas before, during, or after service for estimating, project documentation, quality control, training, warranty review, insurance or dispute documentation, and project records. We handle identifying customer information reasonably and in accordance with this Privacy Policy. Public marketing use of identifiable or privacy-sensitive content may require additional customer permission when appropriate.

3. How We Collect Information

• Directly from you through website forms, phone calls, text messages, email, social media, and in-person communications.
• Through our customer relationship management, scheduling, invoicing, communication, and payment systems.
• From website hosting, analytics, advertising, call-tracking, or similar service providers used to operate and improve our business.
• From technicians, employees, subcontractors, or other service providers working with or on behalf of Handyman Can Help in connection with your requested services.
• From third parties when you use a third-party platform to contact us, request service, make payment, or interact with our business.

4. How We Use Personal Information

• Respond to inquiries and service requests.
• Prepare estimates, quotes, work orders, and invoices.
• Schedule, coordinate, and perform requested services.
• Communicate about appointments, technicians, project progress, materials, payments, follow-up, and customer-service matters.
• Process transactions and maintain business and accounting records.
• Provide quality control, warranty review, training, safety, fraud prevention, and dispute documentation.
• Improve our website, services, communications, customer experience, and business operations.
• Send optional marketing or promotional communications where permitted by law and consistent with your preferences.
• Comply with legal, regulatory, insurance, tax, accounting, safety, and law-enforcement obligations.
• Protect the rights, safety, property, and security of Handyman Can Help, our customers, our personnel, and others.

5. How We Share Personal Information

We do not sell personal information for money. We may disclose personal information when reasonably necessary for our business operations or to provide requested services, including to the following categories of recipients:

• Employees, technicians, subcontractors, and other qualified service providers working with or on behalf of Handyman Can Help.
• Website hosting, customer-management, scheduling, communication, call-tracking, analytics, cloud-storage, and IT service providers.
• Payment processors, financial institutions, and accounting or bookkeeping providers involved in processing or documenting transactions.
• Suppliers, delivery providers, or other vendors when information is reasonably necessary to obtain materials or coordinate a customer-approved project.
• Insurance carriers, professional advisers, attorneys, collection providers, or other parties when reasonably necessary to protect or enforce legal rights.
• Government agencies, regulators, courts, law enforcement, or other parties when disclosure is required or permitted by law.
• A buyer, successor, or other appropriate party in connection with a merger, acquisition, sale, financing, reorganization, or transfer of some or all business assets, subject to applicable law.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, understand site traffic, measure performance, remember preferences, and improve user experience. Some third-party service providers may place or read cookies when their tools are used on our website. You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Text Messages, Email, and Marketing Communications

If you provide a telephone number or email address in connection with a service request, we may contact you about your inquiry, estimate, appointment, job progress, payment, follow-up, and related customer-service matters. Consent to receive optional marketing communications is not required as a condition of purchasing services where prohibited by law. Message and data rates may apply to SMS communications.

You may opt out of optional marketing emails by using the unsubscribe method provided in the message. You may opt out of optional marketing text messages by following the instructions in the message, such as replying STOP where applicable. We may still send non-marketing communications that are necessary to respond to your request, provide requested services, complete transactions, or address customer-service matters.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining project and payment records, addressing warranties or disputes, complying with legal and tax obligations, preventing fraud, and enforcing agreements. Retention periods may vary based on the type of information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, use, alteration, or disclosure. No website, storage system, or method of electronic transmission can be guaranteed to be completely secure, and we cannot guarantee absolute security.

10. Third-Party Websites and Services

Our website or communications may contain links to, or integrate with, third-party scheduling platforms, payment providers, suppliers, manufacturers, financing providers, review platforms, social media services, or other websites. Handyman Can Help does not control the privacy practices or security of those third parties. We encourage you to review their privacy policies before providing personal information directly to them.

11. Your Privacy Choices and Rights

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and legitimate business or legal retention requirements. You may also ask us to update your communication preferences or stop optional marketing communications.

Depending on where you live, applicable privacy law may provide additional rights. We may need to verify your identity before processing certain requests. We will not unlawfully discriminate against you for exercising an applicable privacy right.

12. Children's Privacy

Our website and services are intended for adults seeking property-related services and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through our website. If we learn that such information has been collected, we will take reasonable steps to delete it as required by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services. Changes will become effective when the revised policy is posted on our website with an updated date, unless applicable law requires a different form of notice.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a privacy-related request, contact:

Handyman Can Help
Website: www.handymancanhelp.com
Phone: 813-761-3421
Email: service@handymancanhelp.com